Customer Spotlight

Commvault Supercharges Customer Evidence Efforts with UserEvidence

Published: December 11, 2023

Customer Profile

> 1000
Internet Software & Services
US

Introduction

This customer spotlight highlights Commvault's success in creating social proof, capturing customer feedback, and showcasing product value using UserEvidence. By leveraging features such as customer feedback surveys and integrations with Salesforce, Highspot, and Seismic, Commvault experienced benefits such as shortened sales cycles, increased productivity, and savings of $100-200k within just a month of using UserEvidence. The feedback presented in this spotlight was collected and verified through a survey conducted by UserEvidence, an independent research firm, on their customers.

Key Stats

10

/10 Likely to Recommend
$

150k

Saved on Content Production Costs in 1st Year
UserEvidence helped us create way more customer content than we would have gotten with a more expensive full-time employee. We've been able to source hundreds of customer stories in weeks across a wide range of customers across industries, regions, product lines, personas, and use-cases. We presented our UE content library to the sales team at SKO and they literally broke out in applause. Sales now has the dexterity to credible prove our value with hyper-targeted evidence and social proof.

Jenni Adair

Head of Advocacy

Commvault

UserEvidence is a critical pillar of our customer marketing stack, and of all the tools we use, was by far the fastest time to value (we had hundreds of content assets in weeks of starting). UE is our customer content engine, and also integrates well with Influitive (both recruiting advocates into the community, and giving them an easy activity to do to support us). We've also sourced dozens of new advocate/reference volunteers that we can port into SlapFive for ongoing reference lifecycle management.

Jenni Adair

Head of Advocacy

Commvault

Scenario

Commvault faced challenges in creating social proof, capturing customer feedback, demonstrating product value through customer data, reducing content creation efforts, and providing their sales team with ample customer examples. They sought a solution that could offer features such as customer feedback surveys, integrations with Salesforce, Highspot, and Seismic, customer advocate identification, intelligent routing to review sites, creative design automation, and a self-serve customer story library. UserEvidence emerged as the ideal choice for Commvault, as it addressed their challenges and offered the desired features. Commvault now enjoys numerous product benefits, such as increased customer advocates, more reviews on review sites, enhanced on-brand content, a higher number of testimonials, microsites, case studies, quantifiable stats, and insights. By implementing UserEvidence, Commvault has justified the ROI internally through a shortened sales cycle, revenue generation, increased productivity and time savings, improved customer retention, an enhanced win rate, and pipeline generation.

What are you trying to solve by using UserEvidence?

  • Creating more social proof (ex: case studies, testimonials, quantifiable stats, reviews, etc.)
  • Capturing more customer feedback
  • Showing the value of our product using customer data
  • Reducing the time/effort to create customer content
  • Giving our Sales team more customer examples

Which product features are most important to you?

  • Customer feedback surveys
  • Integrations with Salesforce, Highspot, and Seismic
  • Customer advocate identification
  • Intelligent routing to review sites
  • Creative design automation
  • Self-serve customer story library

Which product benefits are most important to you?

  • More customer advocates
  • More reviews on review sites
  • More on-brand content
  • More testimonials
  • More microsites
  • More case studies
  • More quantifiable stats
  • More insights

How are you justifying the ROI of UserEvidence internally?

  • Shortened sales cycle
  • Revenue generated
  • Increased productivity/time savings
  • Increased customer retention
  • Improved win rate
  • Pipeline generated

Outcome

Commvault experienced remarkable results after using UserEvidence, saving between $100-200k in time and resources. In addition, they saw a return on investment in less than one month, demonstrating the efficiency and effectiveness of the platform.

How much money (ex: time and resources) have you saved by using UserEvidence?

  • $100-200k

How long has it taken for you to see ROI from UserEvidence?

  • Less than 1 month

About UserEvidence

UserEvidence is the only platform purpose-built to unlock customer love at scale. Our SaaS application enables vendors to proactively capture feedback from happy users via a survey, and turn that feedback into an arsenal of verified marketing content (testimonials, reviews, statistical evidence, charts, case studies). Check out more - www.userevidence.com