| Answer | Responses | Percent |
|---|---|---|
| Managing requests across email, spreadsheets, or multiple tools | 22 | — |
| High volume of repetitive employee queries | 17 | — |
| Lack of visibility into HR service performance | 14 | — |
| Manual coordination for onboarding, transfers, or other lifecycle processes | 15 | — |
| Inconsistent service experience for employees | 12 | — |
| Difficulty maintaining data privacy and access control | 7 | — |
| 2 | — |
Verified survey results from Freshworks customers on: “What challenges did your HR team face before using Freshservice for HR service delivery?”. Survey of 28 respondents.