Customer Spotlight

Delivering Top-Tier Support and Versatile Endpoint Security

Published: June 20, 2024

Customer Profile

> 1000
Internet Software & Services
US

Introduction

This customer spotlight highlights the experience of a State and Local Government organization that chose Trellix over other providers due to its strong performance, detection capabilities, and solid support. The company utilized Trellix Professional Services and Trellix Endpoint Security solutions, experiencing improvements in patch management, system performance, and reduced operational resources. Top features of Trellix solutions for this customer included AI, automation, machine learning, and air-gapped support. The feedback included in this customer spotlight was collected and verified in a survey on Trellix's customers conducted by UserEvidence, an independent research firm.

Overall Trellix experience has been great. I do want to shout out the responsive support I get. The support have been able and available to address questions, provide assistance, and help resolve issues in a timely manner.

Systems Engineer

Internet Software & Services Company

Which Trellix solutions does your organization use? (select all that apply)

  • Trellix Professional Services / Thrive
  • Trellix Endpoint Security

Within Trellix Endpoint Security, which products do you currently utilize?

  • Trellix ePolicy Orchestrator
  • Trellix Endpoint Security Suite (ENS)

Which security vendors/providers did you consider and or evaluate when choosing Trellix?

  • Microsoft

Which endpoint security challenges does Trellix help address for your organization?

  • Attack surface reduction
  • Ransomware prevention
  • Governance, risk and compliance
  • Investigate suspicious events
  • Reduced mean time to detection (MTTD) and response (MTTR)
  • Reduce the complexity of securely managing endpoints
One of the standout features of Trellix that we often appreciate is its versatility and adaptability Trellix offers a wide range of tools and functionalities that can be customized to suit diverse collaboration needs and workflows for Endpoint Protection.

Systems Engineer

Internet Software & Services Company

What measurable impacts or improvements have you observed as a customer of Trellix? (IE tenure of utilizing the solution, scale of nodes or endpoints protected)

  • - Quicker Patch Management - The time it takes to deploy patches, and the time it takes to identify any issues in the process -Improved System Performance - AV that doesn’t slow down performance (CPU & Memory) - Fewer Operational Resources - Solutions that require fewer resources for operations and management than competitors.

Why did you choose Trellix over other data security providers?

  • Trellix strengths in overall performance, detection, and solid support for their products were all main contributing factors that led us to choose Trellix. Their industry recognized excellence over a long standing period of time as well as their ability to periodically shift and change strategy to align with the kind of threats we see speaks to their versatility with cybersecurity.

What are the top 3-5 features and capabilities of the Trellix solutions you'd like to highlight?

  • - AI - Automation - Machine Learning - Air-Gapped Support
Trellix's intuitive interface and user-friendly design make it accessible to users at all levels of technical expertise. Trellix's commitments to continuous improvement and innovation ensures that users have access to the latest features and enhancements to support their evolving needs.

Systems Engineer

Internet Software & Services Company

About Trellix

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com