We chose Freshservice for its higher usability, lower operational overhead, predictable total cost of ownership, and faster time to value compared to alternatives. Since moving from Jira Service Management, we’ve seen significant improvements in both time and cost efficiency. Our overall agility has improved considerably, and the time to respond to and resolve requests has been reduced by nearly half.
This is verified customer evidence about Freshworks, independently collected and published by UserEvidence as part of an ongoing customer research program. A verified customer testimonial: "<div>We chose Freshservice for its higher usability, lower operational overhead, predictable total cost of ownership, and faster time to value compared to alternatives. Since moving…" — Gerente at Bravo Solution. Based on 1783 verified survey…
- Account
- Freshworks
- Verified
- May 14, 2026
- Responses
- 1,783
- Identifier
- 6005KFVB