Rules have made life so much easier on our team — we have 134 rules in the Support team alone, helping us automate otherwise manual tasks. Having different inboxes under the same email has also helped us a lot with training, since we can direct emails with certain keywords to a particular inbox. Tagging is, in my opinion, the best thing about Front — being able to see the full context of a conversation when your help is needed, without having to message someone or send URLs back and forth. In terms of response times, those haven't improved, but that's really down to the increased volume we're handling rather than anything Front-related. We get around 1,000 emails or tickets a day, and Front helps us keep on top of that as much as possible.
This is verified customer evidence about Front, independently collected and published by UserEvidence as part of an ongoing customer research program. A verified customer testimonial: "<div>Rules have made life so much easier on our team — we have <strong>134 rules in the Support team alone</strong>, helping us automate otherwise manual…" — Head of Customer Support at RouteNote in Technology. Based…
- Account
- Front
- Verified
- June 22, 2026
- Responses
- 1,899
- Identifier
- 7236YLQK