UEID: 8281UDRB

What is the maximum acceptable response time for customer tickets during peak holiday periods?

Less than 1 minute

13%

2-5 minutes

13%

5-15 minutes

15-35 minutes

10%

35-60 minutes

17%

Over 1 hour

38%

Less than 24 hours

UE verified: 01/17/2025

Survey of 134 Freshworks users, conducted by UserEvidence.

uevi.co/8281UDRB

About This Research

This data is from a survey of 134 Freshworks users, and was verified by UserEvidence on January 17, 2025.

About Freshworks

Freshworks (NASDAQ: FRSH) delivers modern, AI-powered customer and employee-service solutions that increase efficiency and improve engagement for companies of all sizes.

About UserEvidence

UserEvidence is a survey-based research platform that enables vendors to showcase feedback from real users of their products. UserEvidence independently verifies the identity of survey respondents and authenticity of response data.