Common questions
How do users describe their experience with Salesforce?
One Salesforce customer described their experience: "Having features out of the box that we can customize to our needs. Being able to create our own automations using Flows allowed us to create our own user experiences that specifically fit how we conduct business. Custom objects also made a huge difference to us. It allows us to not be locked-in to.
What do Salesforce customers say about ROI and outcomes?
Salesforce customers report concrete outcomes from using the product. A representative finding: 79% of Salesforce Sales Cloud Unlimited users saved at least $50.0k annually after consolidating sales engagement technologies (e.g. Outreach, Salesloft, etc) onto SFDC. The data comes from verified survey responses published through UserEvidence and reflects how customers describe the impact they have measured.
What kinds of customer evidence does UserEvidence have about Salesforce?
The Salesforce Research Library currently includes 381 customer testimonials, 9 survey statistics, and 4 chart-backed findings. Every item is sourced from a real customer interaction — surveys, calls, or written quotes — and verified by UserEvidence before it is published, so readers can trust the evidence is genuine.
How recent is the customer evidence in the Salesforce Research Library?
The Salesforce Research Library is updated as new customer evidence is collected. The most recent verified evidence was published June 05, 2026, and additional surveys, testimonials, and case studies are added on a rolling basis as they are completed and verified.