| Answer | Responses | Percent |
|---|---|---|
| Higher conversion rates | 33 | — |
| Increased customer satisfation | 25 | — |
| Better conversation insights | 24 | — |
| Increased agent/rep satisfaction | 15 | — |
| Higher close rate | 15 | — |
| Reduced average handling time | 11 | — |
| Lower cost per lead | 6 | — |
| Better agent coaching | 2 | — |
Verified survey results from Hiya customers on: “What business benefits have you recognized since implementing Hiya?”. Survey of 58 respondents, verified by UserEvidence on November 15, 2024.